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The rollout took three weeks. During that period, the support team logged over 1,200 live‑dealer tickets, applying the fresh workflow to each case.

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The impact was measurable within the first month:

Metric	Before	After	Industry Benchmark
Average Handling Time	48 min	27 min	45 min
First‑Contact Resolution	62 %	84 %	70 %
Player Satisfaction (CSAT)	78 %	91 %	85 %
Bonus Redemption Rate	34 %	58 %	45 %
Crypto Deposit Success	89 %	97 %	93 %

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